Novated Lease Australia – Privacy Disclosure Statement and Consent
Introductions
This statement includes:
- Our collection statement, which explains aspects of our collection and use of personal information.
- Our privacy policy, which further explains how we manage personal information.
Collection Statement
Who we are
Novated Lease Australia Pty Ltd (‘NLA’)
ACN 659 639 004
Address: Suite 2, Level 3, 201 Miller St, North Sydney 2060
Our contact details
- Email: support@novatedleaseaustralia.com.au
- Website: www.novatedleaseaustralia.com.au
Privacy Disclosure Statement and Consent
We (and the credit provider listed in the Schedule that we submit your application to) are collecting credit eligibility information, credit information and personal information (together, “information”) about you, as applicable:
- To source for you, or a company of which you are a director:
- Consumer credit for personal, household, domestic, or residential investment purposes; or
- Commercial credit for business purposes; or
- Other services stated in this Privacy Disclosure Statement and Consent (“Consent”); or
- To support a guarantor application, you will provide.
We (and the credit provider listed in the Schedule that we submit your application to) require the information we collect from you to assess your credit, or guarantor, application or the credit application of a company of which you are a director, source a suitable credit provider and any required insurances and to manage the application process, where required.
If you do not provide the information sought we (and the credit provider listed in the Schedule that we submit your application to) may be unable to process your application, or the company's application, or we (and the credit provider listed in the Schedule that we submit your application to) may be limited in the other services we can offer you or the company.
Collection from Third-Party Sources
While we usually collect your personal information from you, there may be some situations where we (and the credit provider listed in the Schedule that we submit your application to) may collect personal information about you from someone other than you, and you may not be aware of the collection.
This will usually be where it is not reasonable or practicable for us to collect it from you, and it is available from:
- Publicly available sources like phone books
- Other companies in our group that you may have dealt with
- Third parties like our business partners, your authorised representative/s and any of our customers that are your current or previous employers
- Information brokers
- Identity and fraud-checking agencies
- Credit reporting bodies
- Our websites and how you use them, including from Artificial Intelligence (e.g. chatbots)
- Various parties listed under Disclosing personal information in our Privacy Policy
Collection under law
We (and the credit provider listed in the Schedule that we submit your application to) may be required to collect personal information where required by law.
Why we collect and hold personal information
We may need to:
- Use it to operate our business and allow the operation of the website and service.
- Provide it to other parties in connection with our business.
- Use it to comply with the law.
- Use personal information to improve our processes, understand needs and sentiments of customers, and provide us with analytical data to improve our business.
The uses and disclosures we may make of personal information are detailed in our Privacy Policy.
Unavailability of personal information
If we (and the credit provider listed in the Schedule that we submit your application to) cannot collect the information we need about you, we (and the credit provider listed in the Schedule that we submit your application to) may not be able to supply the service we and they offer.
Your information – Collection and Credit Reporting Body (‘CRB’) Disclosures
When we collect information from you in the credit application process, we use that information in a number of ways to assess your credit application and to source a suitable credit provider or lessor and/or insurance provider.
We may:
- Disclose your identification information to a CRB if you wish us to obtain a report on your behalf.
- Use any information the CRB provides in that report to assist us to preliminarily assess your consumer credit or guarantor application.
- Disclose your personal information to an insurer or insurers to source any insurance you wish to obtain.
- Disclose your credit information to a credit provider or credit providers to apply for finance on your behalf.
- Disclose your credit information or personal information to the referral partner with whom we have a formal referral agreement with and whom the referral originated.
The information we obtain from you is used, subject to compliance with Australia’s privacy and credit reporting laws, only for the purposes listed in this Consent and is not disclosed to any other person except with your permission or as permitted, or required, by law.
Credit Providers
As part of providing our services to you, we may undertake tasks for a credit provider which are reasonably necessary to manage the application process. When doing so, we are acting as an agent for the credit provider, with the same privacy law requirements applying to both of us.
We may submit your application to one or more credit providers. Those credit providers and their website addresses are set out in the Schedule at the end of this document.
A credit provider, to whom we submit an application, may disclose information about you to, and collect information about you from, one or more CRBs.
The credit provider that we submit your application to may collect, use, and disclose information about you for the same purposes as set out above under the heading Why we collect and hold personal information.
The website of each credit provider contains more details of how they collect, disclose, and use your information, your key rights, and each CRB they deal with. This detail may be described on the credit providers’ websites as notifiable matters, privacy policy, credit reporting policy or privacy disclosure statement and consent, and includes:
- That the CRB may include information the credit provider discloses about you to other credit providers to assess your creditworthiness
- That, if you become overdue in making consumer credit payments or you commit a serious credit infringement, the credit provider may disclose that information to a CRB
- How you can obtain the credit provider’s and/or CRB’s policies about managing your credit information
- Your right to access and/or correct information held about you and to complain about conduct that may breach the privacy and credit reporting laws
- Your right to request a CRB not to undertake pre-screening for purposes of direct marketing by a credit provider
- Your right to request a CRB not to release information about you if you believe you are a victim of fraud.
This detail will also be included by the credit provider in the privacy disclosure
statement and consent document it will provide to you.
Depending on the credit provider that we submit your application to, the credit provider may:
-
In addition to the purposes listed above under the heading ‘Why we collect and hold personal information,’ collect information about you:
- For the purposes listed on that credit provider’s website, as set out in the Schedule below.
- To arrange to provide credit to you (including acting on your instructions and administering or completing your credit application), and to manage that credit, including disclosing your information to us.
- To report to regulators and authorities and assess its legal compliance (including through external audits).
- To communicate directly with you and to respond to any enquiries or resolve complaints and disputes.
-
Use the Equifax IDMatrix service to verify your identity, which may involve the disclosure of your personal information and credit information to Equifax Pty Ltd and/or its related companies. By agreeing to this statement, you consent to Equifax Pty Ltd and its related companies accessing your information from third-party datasets and using and disclosing that information for the purposes of verifying your identity.
-
If the credit provider is unable to verify your identity via IDMatrix, it may seek to do so using the Document Verification Service (DVS) process described below.
-
If you have separately given your express consent (which is optional) to the use of the Australian Government's Document Verification Service (DVS) to verify your identity, then you consent to the credit provider (that we submit your application to) using your identification documents such as your Australian-issued Driver Licence, Passport or Australian Citizenship Certificate to verify your identity.
The information you provide will be used to verify your identity and may be the subject of an information match request to the official record holder of the underlying information. That information match request, the information match result and other information match data and access to and use of the DVS may involve the use of third-party systems and services.
The credit provider that we submit your application will handle your identification documentation in accordance with all applicable laws and will only use and disclose your identification information for the purposes of verifying your identity. The credit provider’s privacy policy (which can be accessed on its website) provides more information on your rights in relation to your personal information (which includes your identification information), including your rights to access and correct any information that the credit provider holds and how to complain about the credit provider’s handling of your information.
You can obtain more information about the operation and management of DVS at www.idmatch.gov.au/individuals.
-
Disclose your information to the third parties listed in their privacy policy, credit reporting policy and statement of notifiable matters (each as available on the credit provider’s website as listed in the Schedule), including to the credit provider’s related entities, their service providers, financial institutions, insurers, competition sponsors or promoters and legal, tax and other professional advisers, as well as to government agencies, regulators and law enforcement agencies (where required or authorised by law).
Each credit provider’s website includes information on how to contact the credit provider and how to obtain a copy of its privacy documents in a form that suits you (e.g. hard copy or email).
Overseas disclosure
We, or a credit provider, may disclose your information to entities outside of Australia.
Further details regarding any likely overseas disclosure by a credit provider can be found in the privacy policy or credit reporting policy of that credit provider, which is available on their website and listed in the Schedule at the end of this document.
Access and correction
Our privacy policy contains information about how you can access and seek correction of the personal information about you that we hold.
Where we disclose information to a credit provider listed in the Schedule at the end of this document, the website of that credit provider will contain details of their privacy policy and their credit reporting policy, including details of how you can access and correct any information about you which they hold.
Complaints
Our privacy policy explains how you can complain about a breach of the Australian Privacy Principles, and how we will deal with such a complaint.
Where we disclose information to a credit provider listed in the Schedule at the end of this document, the website of that credit provider will contain details of their privacy policy and their credit reporting policy, including details of how you can complain about their handling of any information about you which they hold and how they will deal with such a complaint.
Disclosure and Consent
By agreeing to this Privacy Disclosure Statement and Consent, you agree we (or the Credit Providers listed in the Schedule) may:
- Make a request to obtain credit reporting information about your consumer and commercial creditworthiness from a CRB.
- Use your personal information and credit information:
- To assess your consumer or commercial credit and/or guarantee application and/or to assess a credit application by a company of which you are a director.
- To source any finances, you require.
- To source any insurance, you require.
- As the law authorises or requires.
- Through the use of Artificial Intelligence (AI) manage your data, process and improve workflows and automation, transcribe telephone calls, obtain insights, and analyse customer sentiments.
- Use electronic communications (including AI) to communicate with you and for you, us, and the credit provider to sign documents electronically, such that:
- Paper-based documents may no longer be given or signed.
- Electronic communications must be regularly checked for documents.
- Consent to the giving of documents by electronic communication may be withdrawn at any time.
- We (and the credit providers listed in the Schedule) may provide any or all information to you through electronic communication in accordance with the Electronic Transactions Act 1999 and the National Consumer Credit Protection Act 2009.
- We (and the credit providers listed in the Schedule) may act on instructions you send us electronically, including but not limited to emails to the email address provided by us on our websites, or any other method of electronic communication permitted by law.
- Disclose to, and obtain from, any prospective credit provider, participant in the payments system, or insurer, information about you that is reasonably necessary to obtain the finance and insurance you require.
- Obtain from, and disclose to, any third party, information about you, the applicant(s) or guarantor(s) that is reasonably necessary to assist you in obtaining the finance and insurance required.
- Provide your information, including your credit report(s), to one or more of the credit providers specified in the Schedule of Credit Providers below so they can assess your application or the application of a company of which you are a director, or your suitability as a guarantor.
- Provide credit information about you to a guarantor or prospective guarantor.
- Provide you, or the company of which you are a director, with offers or information about other goods or services we, or any of our associated entities, may be able to provide to you or the company unless you tell us not to.
- Disclose your personal and credit information to the extent permitted by law to other organisations that provide us with services, such as contractors, agents, printers, mail houses, lawyers, document custodians, securities and computer systems consultants or providers, so they can perform those services for us.
- Disclosure of your details by us (or a Credit Provider listed in the Schedule) to a CRB, including your name, address and date of birth, for the purpose of seeking and receiving an Electronic Identity Verification (“E-verification”) assessment (including through the Document Verification Service authorised and regulated by the IVS Act and the Identity Verification Rules 2024) as to whether that personal information matches (in whole or in part) personal information held by that credit reporting body (including on any database of Politically Exposed Persons), in accordance with:
- The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and the AML/CTF Rules.
- The National Consumer Credit Protection Act 2009 (Cth), including the National Credit Code that comprises Schedule 1 to that Act.
- Any other relevant act which requires us to conduct verification of customer identification.
- Disclose your personal information to any other organisation that may wish to acquire, or has acquired, an interest in our business or any rights under your contract with us, or the contract with us of a company of which you are a director.
Where we are unable to provide you with our services, we may disclose your personal information to other novated lease providers who may be able to provide you with similar services. However, we will only do so with your permission. We may receive a referral fee from these other providers in this situation. We do not provide any recommendation or advice as to which (if any) other novated lease provider may provide services suitable for you, and we have no role or responsibility with respect to the conduct or performance of any other novated lease provider.
Optional Consent (only complete if you consent to the use of the Document Verification Service)
I consent to Novated Lease Australia’s selected credit provider using the Document Verification Service for the purposes of checking my identity document details with the official record holder (via third party systems) as described in the Privacy Policy and Collection Statement.
Allianz Products and Services
Your Duty to take reasonable care not to make a misrepresentation.
You must take reasonable care not to make a misrepresentation to Allianz (“us”, “we”, “our”). This responsibility applies until we issue you with a policy for the first time or agree to renew, extend, vary/change, or reinstate your policy.
You must answer our questions honestly, accurately and to the best of your knowledge.
A misrepresentation includes a statement that is false, partially false, or which does not fairly reflect the truth.
It is not a misrepresentation if you do not answer a question or if your answer is obviously incomplete or irrelevant to the question asked.
The responsibility to take reasonable care not to make a misrepresentation applies to everyone who will be insured under the policy. If you are answering questions on behalf of anyone, we will treat your answers or representations as theirs.
Whether or not you have taken reasonable care not to make a misrepresentation is to be determined having regard to all relevant circumstances, including:
- the type of insurance,
- who it is intended to be sold to,
- whether you are represented by a broker,
- your particular characteristics and circumstances we are aware of.
If you do not meet the above Duty, we may reject or not fully pay your claim and/or cancel your policy. If the misrepresentation was deliberate or reckless, this is an act of fraud, and we may treat your policy as if it never existed.
If our information or questions are unclear, you can contact us or visit www.allianz.com.au/misrepresentation.
Recording of Verbal Communication
By agreeing to our privacy policy, you are agreeing that all verbal communications will be recorded for quality and training purposes.
We may also use AI to transcribe verbal communications you have with us and to determine customer sentiment and other data analytics for use in our business.
If you wish not to be recorded, please notify us when you speak to one of our consultants.
Schedule of Credit Providers
Credit Provider Website & Contact Information
- Pepper Money Limited
Website: www.pepper.com.au - Metro Finance Pty Ltd
Website: www.metrofin.com.au
Email: novated@metrofin.com.au
Telephone: 1300 362 627 - Angle Auto Finance Pty Ltd ABN 16 161 130 696 Australian Credit Licence 530731
Website: www.angleauto.com.au
Email: customerexperience@angleauto.com.au
Telephone: 1300 561 868 - Maple Commercial Finance Pty Ltd
Website: www.maplecommercial.com.au
Email: service@maplecommercial.com.au
Telephone: 1800 862 153 - Macquarie Leasing Pty Ltd
Website: www.macquarie.com.au - Capital Finance Australia Limited (CFAL)
Website: www.capitalfinance.com.au - Allianz Australia Insurance Limited
Website: www.allianz.com.au
(This list is subject to change without notice)
Personal Information
What is personal information?
This refers to information or an opinion about a living person who is identified or reasonably identifiable, whether or not true and whether or not recorded in material form, for the purposes of the Privacy Act 1988 (Cth).
Kinds of personal information we collect and hold
Broadly, we may collect and hold:
- Personal details like name, date of birth, gender, and occupation
- Contact details like home, postal, work and email addresses and phone numbers
- Financial details like income and expenditure, your credit score and rating, and other financial details
- Service-related details like your username, encrypted password, service usage history, incidents, enquiries, and complaints
- Other details relating to special situations
In any case, we only collect personal information that is reasonably necessary to support our functions and activities. If we cannot collect the information we need about you we may not be able to supply the service you want.
Collecting personal information
Unless it is not reasonable or practicable to do so, and in other cases allowed by law, we will collect personal information about you directly from you (e.g. when you contact us by phone or online).
In other cases, we may collect personal information about you from:
- Publicly available sources like phone books
- Other companies in our group that you may have dealt with
- Third parties like our business partners, and your authorised representative/s
- Information brokers
- Credit and fraud-checking agencies
- Our websites and how you use them including from AI chat bots you interact with on our website
- Various parties listed under Disclosing personal information in our Privacy Policy
Holding personal information
We hold personal information in hard and/or soft copy at our offices and in other facilities that we own or licence from third parties, like data centres.
We take reasonable steps to keep it secure and to protect it from unauthorised access, use or alteration.
Using personal information
We may use personal information:
- To identify you
- To prevent fraud
- To supply products (including goods and/or services) to you
- To give you information about us and our products, and product offers
- For direct marketing – see Direct Marketing for details
- To improve our products, our marketing, and our website
- To answer your enquiries
- To improve our business and obtain analytics including through the use of AI
- To improve our record keeping
- To give you customer support and service
- To better understand your needs and respond to them
- To manage and plan our products and business
- To charge and bill you for products/services you use
- To collect payment from you
- To monitor, manage, test and improve our network and facilities
- For other purposes related to the operation of our business
Disclosing personal information
We may disclose personal information as reasonably required:
- To contractors, partners (including lenders and brokers) and suppliers (including AI providers) who supply or support us in:
- Market research, sales, and marketing
- Business analytics
- Direct marketing – see Direct Marketing for details
- Identity and fraud checking
- Credit agencies
- Credit management
- Helpdesk and enquiries
- Support and complaint management
- Call transcription
- Communications and mailing
- Billing, debt recovery and credit management
- Corporate strategy
- Legal and regulatory advice and compliance
- Accounting and financial planning
- Risk management
- Otherwise providing goods and services that we use to operate our business and provide products and support to you
- To your authorised representative/s
- If you ask us to do so
- To members of our corporate group
- To our business partners and wholesale suppliers
- To organisations that provide credit or finance
- To persons who invest in or acquire all or part of our business or company or are considering doing so
Where we are unable to provide you with our services, we may disclose your personal information to other novated lease providers who may be able to provide you with similar services.
However, we will only do so with your permission. We may receive a referral fee from these other providers in this situation.
We do not provide any recommendation or advice as to which (if any) other novated lease provider may provide services suitable for you, and we have no role or responsibility in respect of the conduct or performance of any other novated lease provider.
We do not disclose your personal information overseas.
Direct Marketing
We may use and disclose personal information to directly market products offered by us, our agents, dealers and members of our corporate group, and our business partners, where we think the offers will be of interest to you, using:
- Post
- Electronic messaging
- Social media
- Targeted web content
- Other direct marketing channels
Direct marketing may continue until you opt out by calling the number in Contacting us or by following the instructions to “unsubscribe” in any email or electronic message, even if you are no longer our customer.
Accessing and correcting personal information
Please contact us for these purposes using the details in Contacting us below.
We shall process and respond to your request in accordance with Australian Privacy Principle 12.
- There is no charge for making a request.
- A reasonable administrative charge, on a cost recovery basis, may be payable before we agree to provide access.
Your rights
You have the right to ask:
- Us to provide you with all the information we hold about you
- Us to correct the information we hold if it is incorrect
- Us for copies of our privacy policy and this document, in a form that suits you (e.g. hard copy or email)
- The CRB not to use your information for direct marketing assessment purposes, including pre-screening
- The CRB to provide you with a copy of the information it holds about you
You can gain access to the information we hold about you by contacting our Privacy Officer at the address above or by telephone at 1300 665 112 or by email at support@novatedleaseaustralia.com.au.
In some cases, an administration fee may be charged to cover the cost of providing the information.
Complaints
If you wish to complain about a breach of the Australian Privacy Principles, please contact us using the details in Contacting us below.
We shall:
- Acknowledge your complaint within a reasonable time
- Give you an estimated first response time
- Allocate your complaint to a suitably senior staff member
- Process and respond to your complaint as soon as we reasonably can
If we cannot resolve your complaint or you are unhappy with the outcome you may be able to make a complaint to:
- The Australian Financial Complaints Authority (AFCA):
Website: www.afca.org.au
Email: info@afca.org.au
Phone: 1800 931 678 (free call)
(See further details at: www.afca.org.au/what-to-expect/complaints-we-consider) - The Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Email: enquiries@oaic.gov.au
Phone: 1300 363 992
Contacting us
Questions, requests and complaints regarding our Privacy Statement or our compliance with privacy laws should be directed to us by email at:
